Cancellation, Returns & Refund Policy
Simple, transparent and customer-friendly procedures for cancellations, returns, exchanges and refunds.
Shop With Confidence
Our returns and refund procedures are designed to provide clarity, fairness and a professional customer experience for both online and in-store purchases.
Days
Online withdrawal period
Days
Returns and exchanges
Sealed Only
Products must remain unused
Refunds
Original payment method
Right of Withdrawal
Customers who purchase through our online store may withdraw from their purchase within 14 calendar days from the delivery date, without providing a reason.
- Products must remain sealed and unused.
- Products must remain in their original packaging.
- Proof of purchase may be required.
- Refunds are issued using the original payment method.
Incorrect or Defective Products
If you receive an incorrect, damaged, defective or incorrectly described product, please contact VIP Supplements Cyprus as soon as possible.
Once the issue has been verified, we will arrange an appropriate replacement, return or refund.
Returns & Exchanges
Eligible products may be returned within 30 days of purchase, provided that the original receipt is presented and the product remains sealed, unused and in its original condition.
Products purchased through promotional campaigns, clearance offers, bundles or special discounts may be subject to additional conditions.
Non-Returnable Products
For health, hygiene and consumer safety reasons, opened products cannot normally be returned.
- Opened supplements
- Opened protein powders
- Opened amino acid products
- Opened vitamins and wellness products
- Products with damaged seals or packaging
Refund Processing
Approved refunds are processed using the original payment method whenever possible.
Please allow several business days for the refund to appear, depending on your bank, payment provider or card issuer.
Need Assistance?
Before returning any product, please contact the VIP Supplements Cyprus team so we can confirm the correct procedure.
Our team will help you resolve your request as quickly and professionally as possible.
Contact Us Before Returning a Product
Products should not be sent back before receiving confirmation from the VIP Supplements Cyprus team. This helps us process your request correctly and avoid unnecessary delays.
We Are Here to Help
Contact our team for questions about cancellations, returns, exchanges, defective products or refund processing.
Cancellation Returns Refund Policy Cyprus
Cancellation Returns Refund Policy Cyprus explains how customers can return products, request refunds and exercise their consumer rights when purchasing from VIP Supplements Cyprus.
At VIP Supplements Cyprus, we provide a transparent and customer-friendly shopping experience. Therefore, our Cancellation Returns Refund Policy Cyprus clearly outlines the procedures for online orders, in-store purchases, defective products, exchanges and refunds.
Right of Withdrawal
Customers who purchase products through our online store have the right to withdraw from their purchase within 14 calendar days from the delivery date. Furthermore, no reason is required when exercising this right.
Customers must keep products sealed, unused and in their original packaging. In addition, we issue refunds using the same payment method used during the original transaction whenever possible.
Returns and Exchanges
Our Cancellation Returns Refund Policy Cyprus allows customers to return products within 30 days of purchase, provided that they present the original receipt and the product remains in resalable condition.
However, products purchased during special promotions, clearance campaigns, bundle offers or discounted sales may not qualify for return or exchange.
Defective or Incorrect Products
If a customer receives an incorrect product, a damaged item or a defective supplement, VIP Supplements Cyprus investigates the issue and arranges a replacement or refund where appropriate.
Moreover, if the product does not match the description provided on our website, customers should contact our support team as soon as possible so that we can resolve the issue quickly.
Refund Processing
We process approved refunds through the original payment method whenever possible. Depending on the payment provider or banking institution, processing times may vary.
Nevertheless, VIP Supplements Cyprus always strives to complete refund requests promptly and efficiently.
Non Returnable Products
For health, hygiene and consumer safety reasons, certain products cannot be returned once opened.
- Opened supplements
- Opened protein powders
- Opened amino acid products
- Opened vitamins and wellness products
Consequently, customers are encouraged to verify their order before opening any supplement product.
Contact VIP Supplements Cyprus
If you require assistance regarding returns, exchanges, withdrawals or refunds, please contact VIP Supplements Cyprus before sending any item back.
Our team will gladly help you understand the Cancellation Returns Refund Policy Cyprus and provide guidance regarding the most suitable solution for your request.