Terms & Conditions

Introduction

Welcome to VIP Supplements Cyprus. These Terms and Conditions govern your access to and use of www.vipsupplementstores.com, including all purchases, services, content and functionality available through the Website.

By accessing, browsing, creating an account or placing an order through this Website, you confirm that you have read, understood and agreed to be bound by these Terms and Conditions.

Eligibility & Use of the Website

By using this Website, you confirm that you are at least 18 years of age or have the consent of a parent or legal guardian, and that all information provided by you is accurate, complete and up to date.

You agree not to misuse the Website, attempt unauthorized access, introduce harmful software, or use the Website for fraudulent, misleading or unlawful activities.

Products & Product Information

VIP Supplements Cyprus makes every reasonable effort to display product information, descriptions, images, ingredients, prices and availability as accurately as possible.

Product images are for illustration purposes only and may differ slightly from the actual product packaging, flavour, size, label or appearance.

All food supplements are intended to supplement a balanced diet and healthy lifestyle. They are not intended to diagnose, treat, cure or prevent any disease.

Pricing & VAT

All prices displayed on the Website are in Euro (€) and include VAT where applicable, unless otherwise stated.

Prices may differ between the online store, physical stores, Wolt, special offers or promotional campaigns. VIP Supplements reserves the right to correct pricing errors at any time.

Orders & Acceptance

When you place an order through the Website, you agree that all information provided is correct and complete. Order confirmation does not automatically mean acceptance of the order.

VIP Supplements reserves the right to refuse, cancel or limit any order due to product availability, pricing errors, suspected fraud, payment issues or any other reasonable business reason.

Payments

Payments are processed securely through the payment methods available at checkout. VIP Supplements does not store full credit or debit card details.

An order may not be processed or dispatched until payment has been successfully completed and confirmed.

Shipping & Delivery

VIP Supplements delivers orders within Cyprus and selected European Union countries, depending on the available shipping options at checkout.

Delivery times are estimates and may vary due to courier delays, customs procedures, public holidays, force majeure events or incorrect delivery information provided by the customer.

Right of Withdrawal

Consumers in the European Union have the right to withdraw from an online purchase within fourteen (14) days from the date of receipt, subject to applicable legal exceptions.

To exercise this right, the customer must notify VIP Supplements within the withdrawal period and return the product in accordance with our return conditions.

Returns & Refunds

Returned products must be unused, unopened, sealed, in their original packaging and accompanied by proof of purchase.

For hygiene, health protection and safety reasons, food supplements, consumable products and opened items cannot be returned once unsealed or used, unless they are faulty or incorrectly supplied.

Return shipping costs are the responsibility of the customer unless the return is due to an error by VIP Supplements or a faulty product.

Food Supplements Disclaimer

Products sold by VIP Supplements are food supplements and sports nutrition products. They should not be used as a substitute for a varied and balanced diet or healthy lifestyle.

Customers should always read the product label, ingredients, allergens, warnings and usage instructions before use.

If you are pregnant, breastfeeding, under medical supervision, taking medication, under the age of 18, or have any medical condition, consult a qualified healthcare professional before using any supplement.

Intellectual Property

All content on this Website, including text, images, graphics, logos, product layouts, design elements and other materials, is owned by VIP Supplements or used under permission from third parties.

You may not copy, reproduce, distribute, modify or use any Website content for commercial purposes without prior written permission.

Limitation of Liability

VIP Supplements is not liable for indirect, incidental, consequential or special damages arising from the use of the Website, products, services or inability to access the Website.

Nothing in these Terms excludes or limits liability where such exclusion is not permitted under applicable Cyprus or European Union law.

Privacy & GDPR

VIP Supplements processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

For more information about how we collect, use and protect personal data, please read our Privacy Policy.

Governing Law & Dispute Resolution

These Terms and Conditions are governed by the laws of the Republic of Cyprus and applicable European Union legislation.

Any dispute arising from the use of this Website or online purchases shall be subject to the competent courts of Cyprus, unless mandatory consumer protection law provides otherwise.

Contact Information

For questions regarding these Terms and Conditions, please contact us:

Email: [email protected]

Omonoias Store: +357 25108215

Old Port Store: +357 25353527