Return & Exchange Policy
Clear return, exchange and refund information for VIP Supplements Cyprus customers.
1. Returns
You may return unused and unopened products within 14 days of receiving your order.
Products must be in their original, sealed packaging and in resalable condition.
2. Supplements & Hygiene Products
Opened supplements or consumable products cannot be returned or exchanged due to health, hygiene and safety regulations.
This applies to food supplements, powders, capsules, liquids and similar products.
3. Exchanges
Exchanges are accepted only for unopened products.
If you received a damaged or incorrect item, please contact us within 48 hours of delivery.
4. Return Shipping Costs
Return shipping costs are the responsibility of the customer.
Shipping fees are calculated based on the weight of the parcel.
Original shipping fees are non-refundable.
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us immediately with photos of the product and packaging.
Approved cases will be replaced or refunded at no additional cost.
6. Refunds
Once your return is received and inspected, we will notify you regarding approval.
Approved refunds will be processed using the original payment method.
Need Help?
For any questions, please contact our customer support team before returning a product.
Return and Exchange Policy Cyprus
Return and Exchange Policy Cyprus explains the conditions for returns, exchanges and refunds at VIP Supplements Cyprus. We aim to provide a transparent shopping experience and clear information for all customers before placing an order.
Customers may return unused and unopened products within 14 days of receiving their order. Returned products must remain in their original sealed packaging and be in resalable condition.
Due to health and hygiene regulations, opened supplements, powders, capsules, liquids and other consumable products cannot be returned or exchanged. This policy helps ensure product safety and quality for all customers. Browse our full range of nutritional supplements in Cyprus for more information about the products we offer.
Exchanges are accepted only for unopened products. If an incorrect or damaged item has been delivered, customers should contact our team within 48 hours of receiving the order.
Return shipping costs are the responsibility of the customer unless the return is caused by a delivery error or approved product issue. Original shipping charges are non-refundable. You can also review our Shipping Policy for additional delivery information.
For damaged or incorrect products, customers should provide photographs of both the product and the packaging. Approved cases may qualify for replacement or refund.
Refunds are processed after the returned items have been received and inspected. Approved refunds are issued through the original payment method used during purchase.
For additional information regarding our Return and Exchange Policy Cyprus, customers can contact VIP Supplements Omonoias or VIP Supplements Old Port directly for assistance. You may also visit our Contact Us page for further support.