Cancellation, Returns & Refund Policy
Simple, transparent and customer-friendly procedures for cancellations, returns, exchanges and refunds.
Shop With Confidence
Our returns and refund procedures are designed to provide clarity, fairness and a professional customer experience for both online and in-store purchases.
Days
Online withdrawal period
Days
Returns and exchanges
Sealed Only
Products must remain unused
Refunds
Original payment method
Right of Withdrawal
Customers who purchase through our online store may withdraw from their purchase within 14 calendar days from the delivery date, without providing a reason.
- Products must remain sealed and unused.
- Products must remain in their original packaging.
- Proof of purchase may be required.
- Refunds are issued using the original payment method.
Incorrect or Defective Products
If you receive an incorrect, damaged, defective or incorrectly described product, please contact VIP Supplements Cyprus as soon as possible.
Once the issue has been verified, we will arrange an appropriate replacement, return or refund.
Returns & Exchanges
Eligible products may be returned within 30 days of purchase, provided that the original receipt is presented and the product remains sealed, unused and in its original condition.
Products purchased through promotional campaigns, clearance offers, bundles or special discounts may be subject to additional conditions.
Non-Returnable Products
For health, hygiene and consumer safety reasons, opened products cannot normally be returned.
- Opened supplements
- Opened protein powders
- Opened amino acid products
- Opened vitamins and wellness products
- Products with damaged seals or packaging
Refund Processing
Approved refunds are processed using the original payment method whenever possible.
Please allow several business days for the refund to appear, depending on your bank, payment provider or card issuer.
Need Assistance?
Before returning any product, please contact the VIP Supplements Cyprus team so we can confirm the correct procedure.
Our team will help you resolve your request as quickly and professionally as possible.
Contact Us Before Returning a Product
Products should not be sent back before receiving confirmation from the VIP Supplements Cyprus team. This helps us process your request correctly and avoid unnecessary delays.
We Are Here to Help
Contact our team for questions about cancellations, returns, exchanges, defective products or refund processing.
Returns Refund Policy Cyprus
Returns Refund Policy Cyprus explains how customers can cancel an online order, return eligible products or request a refund from VIP Supplements Cyprus. This policy works together with your mandatory rights under Cyprus and European Union consumer law.
Please read the conditions below before returning a product. In addition, contact us before sending any item back so that our team can provide the correct instructions.
Returns Refund Policy Cyprus for Online Orders
Customers who buy through our online store generally have 14 calendar days from delivery to notify us that they wish to withdraw. They do not need to provide a reason.
After notifying us, customers must return eligible goods within the applicable legal period. However, customers should keep products unused and in their original condition whenever possible.
The customer normally pays the direct return cost unless VIP Supplements agrees otherwise. This rule does not apply when we supply defective, damaged or incorrect goods.
Voluntary Returns Within 30 Days
VIP Supplements may accept eligible products within 30 days of purchase as an additional store policy. Customers must provide proof of purchase and keep the products sealed, unused and suitable for resale.
However, this voluntary 30-day policy does not reduce any mandatory consumer rights. We approve each request based on the product’s condition and the circumstances of the return.
Purchases Made Inside Our Stores
The statutory 14-day withdrawal period generally applies to distance and off-premises contracts. Therefore, it does not normally cover a simple change of mind after an in-store purchase.
Nevertheless, we may offer an exchange for an eligible sealed product under our voluntary policy. Customers must provide proof of purchase before our team can review the request.
Defective, Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, contact us as soon as possible. Please provide your order number, a description of the issue and clear photographs when available.
We will review the request and provide an appropriate solution according to applicable law. Depending on the circumstances, we may offer replacement, repair, a price reduction or refund.
Products purchased during promotions or sales still retain applicable legal rights when they are defective. Therefore, promotional pricing does not remove mandatory consumer protection.
Returns Refund Policy Cyprus and Refund Processing
We issue approved refunds through the original payment method whenever possible. However, the bank or payment provider may require additional time to process the payment.
For a valid online withdrawal, we may refund the standard delivery charge where required by law. We may not refund extra costs from a more expensive delivery method.
In addition, we may wait until we receive the returned goods. We may also request evidence that the customer has sent the products back, where permitted by law.
Products That Cannot Be Returned After Opening
For health, hygiene and product-safety reasons, some sealed goods may lose return eligibility after the customer breaks the seal. This may include the following products:
- Opened nutritional supplements
- Opened protein powders
- Opened amino acid products
- Opened vitamins and wellness products
- Products with damaged safety seals
- Perishable products that can expire quickly
Therefore, customers should verify the product, flavour and quantity before opening it. This exception does not remove legal rights when customers receive a defective or incorrect product.
How to Request a Return or Refund
Before returning an item, contact VIP Supplements Cyprus and provide your order number and purchase details. Our team will then explain the return address and the next steps.
Customers should package all products carefully before sending them back. Furthermore, customers should keep proof of postage until we complete the return.
Consumer Rights Information
For general information about the 14-day withdrawal period, exceptions and return costs, visit the official European Union returns information page.
You can also return to the VIP Supplements online shop to view our available products.
Contact VIP Supplements Cyprus
Contact our team if you need assistance with cancellation, withdrawal, exchange or refund requests. Please wait for our instructions before sending any products back.
Finally, our Returns Refund Policy Cyprus provides a clear process while protecting the legal rights of every customer.