Return & Exchange Policy
Clear return, exchange and refund information for VIP Supplements Cyprus customers.
Simple and transparent return information
Please review the conditions below before returning or exchanging any product purchased from VIP Supplements Cyprus.
Returns
You may return unused and unopened products within 14 days of receiving your order.
Products must remain in their original, sealed packaging and must be in a clean, complete and resalable condition.
Supplements & Hygiene Products
Opened supplements or consumable products cannot be returned or exchanged due to health, hygiene and safety regulations.
This includes powders, capsules, tablets, liquids, food products, bars, drinks and similar consumable items once opened or unsealed.
Exchanges
Exchanges are accepted only for unused, unopened and sealed products that remain in their original condition.
If you received a damaged or incorrect item, please contact our support team within 48 hours of delivery.
Return Shipping Costs
Return shipping costs are normally the responsibility of the customer.
Shipping charges may vary depending on the courier, destination and parcel weight.
Original delivery fees are non-refundable unless the return is caused by an error from VIP Supplements Cyprus.
Damaged or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us immediately.
Include clear photographs of the product, packaging, shipping label and any visible damage.
Approved cases may be replaced or refunded at no additional cost to the customer.
Refunds
Once the returned product is received and inspected, we will notify you regarding approval or rejection of the refund.
Approved refunds will normally be processed using the original payment method.
Processing times may vary depending on the payment provider or bank.
Non-Returnable Items
Products that have been opened, used, damaged after delivery or returned without their original packaging may not be accepted.
Personalised products, clearance products or items marked as non-returnable may also be excluded where permitted by law.
How to Request a Return
Contact our team before sending any product back.
Provide your order number, full name, contact details, the product concerned and the reason for the return.
Do not send products without first receiving confirmation and return instructions from our team.
Contact us before returning any product
Returns sent without prior confirmation may be delayed or rejected. Our team will provide the correct return instructions based on your order and the reason for the return.
Questions about a return or exchange?
Contact our customer support team before returning a product and we will guide you through the correct process.
Return and Exchange Policy Cyprus
Our Return and Exchange Policy Cyprus explains returns, exchanges and refunds at VIP Supplements. Please review the information below before placing an order. Different conditions apply when you change your mind or receive an incorrect or faulty product.
Online Orders and Your Right to Cancel
For eligible online purchases, you can notify us of your decision to cancel within 14 days of receiving your goods. You do not need to give a reason. Then, send the goods back within 14 days of notifying us.
To notify us, contact our team through the Contact Us page. Include your order number and clearly state that you wish to cancel. Our team can provide return instructions.
Return and Exchange Policy Cyprus: Product Condition
Please return products with their original packaging and any included accessories. Handle items carefully while deciding whether to keep them. Excessive handling may reduce the refund if it lowers the product’s value.
For sealed goods that cannot safely return for health or hygiene reasons, opening the seal removes the withdrawal right. This exception can apply to supplements and other consumables. It does not remove your rights when a product is faulty or incorrect.
Exchanges for Unopened Products
Our Return and Exchange Policy Cyprus also covers exchanges for unused, unopened products. Please keep these items in their original sealed packaging and in resalable condition.
First, contact our team with your order number and preferred replacement. We will explain the available options and any price difference. You can browse our nutritional supplements in Cyprus before contacting us.
Damaged, Faulty or Incorrect Items
If you receive a damaged or incorrect item, please contact us promptly, preferably within 48 hours. This helps us investigate quickly. However, this requested timeframe does not limit your statutory rights.
Where possible, provide photographs of the product and its packaging. Include your order number and describe the problem. Our team will assess the issue and arrange the appropriate remedy under applicable consumer law.
Return and Exchange Policy Cyprus: Shipping Costs
For a change-of-mind return, you pay the return postage if we informed you of this cost before purchase. We cover necessary return costs for faulty or incorrect goods.
When you validly withdraw from an entire online order, we also refund the original standard delivery charge. Additional charges for a more expensive delivery option do not qualify for reimbursement. For delivery details, read our Shipping Policy.
Refund Timing and Payment Method
Under our Return and Exchange Policy Cyprus, we refund eligible withdrawals within 14 days of your cancellation notice. However, we may wait until we receive the goods or evidence of return, whichever comes first.
We use the original payment method unless you expressly agree otherwise. You will not incur a refund fee. Our team will contact you if we need further information to complete the process.
Help with Returns and Consumer Rights
For assistance with our Return and Exchange Policy Cyprus, contact VIP Supplements Omonoias or VIP Supplements Old Port. Please contact us before bringing or sending products to a store so we can explain the return arrangements.
For independent information, visit the official Your Europe guide to returns and withdrawal rights. This policy does not limit your statutory consumer rights.