Return & Exchange Policy
Clear return, exchange and refund information for VIP Supplements Cyprus customers.
Simple and transparent return information
Please review the conditions below before returning or exchanging any product purchased from VIP Supplements Cyprus.
Returns
You may return unused and unopened products within 14 days of receiving your order.
Products must remain in their original, sealed packaging and must be in a clean, complete and resalable condition.
Supplements & Hygiene Products
Opened supplements or consumable products cannot be returned or exchanged due to health, hygiene and safety regulations.
This includes powders, capsules, tablets, liquids, food products, bars, drinks and similar consumable items once opened or unsealed.
Exchanges
Exchanges are accepted only for unused, unopened and sealed products that remain in their original condition.
If you received a damaged or incorrect item, please contact our support team within 48 hours of delivery.
Return Shipping Costs
Return shipping costs are normally the responsibility of the customer.
Shipping charges may vary depending on the courier, destination and parcel weight.
Original delivery fees are non-refundable unless the return is caused by an error from VIP Supplements Cyprus.
Damaged or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us immediately.
Include clear photographs of the product, packaging, shipping label and any visible damage.
Approved cases may be replaced or refunded at no additional cost to the customer.
Refunds
Once the returned product is received and inspected, we will notify you regarding approval or rejection of the refund.
Approved refunds will normally be processed using the original payment method.
Processing times may vary depending on the payment provider or bank.
Non-Returnable Items
Products that have been opened, used, damaged after delivery or returned without their original packaging may not be accepted.
Personalised products, clearance products or items marked as non-returnable may also be excluded where permitted by law.
How to Request a Return
Contact our team before sending any product back.
Provide your order number, full name, contact details, the product concerned and the reason for the return.
Do not send products without first receiving confirmation and return instructions from our team.
Contact us before returning any product
Returns sent without prior confirmation may be delayed or rejected. Our team will provide the correct return instructions based on your order and the reason for the return.
Questions about a return or exchange?
Contact our customer support team before returning a product and we will guide you through the correct process.
Return and Exchange Policy Cyprus
Return and Exchange Policy Cyprus explains the conditions for returns, exchanges and refunds at VIP Supplements Cyprus. We aim to provide a transparent shopping experience and clear information for all customers before placing an order.
Customers may return unused and unopened products within 14 days of receiving their order. Returned products must remain in their original sealed packaging and be in resalable condition.
Due to health and hygiene regulations, opened supplements, powders, capsules, liquids and other consumable products cannot be returned or exchanged. This policy helps ensure product safety and quality for all customers. Browse our full range of nutritional supplements in Cyprus for more information about the products we offer.
Exchanges are accepted only for unopened products. If an incorrect or damaged item has been delivered, customers should contact our team within 48 hours of receiving the order.
Return shipping costs are the responsibility of the customer unless the return is caused by a delivery error or approved product issue. Original shipping charges are non-refundable. You can also review our Shipping Policy for additional delivery information.
For damaged or incorrect products, customers should provide photographs of both the product and the packaging. Approved cases may qualify for replacement or refund.
Refunds are processed after the returned items have been received and inspected. Approved refunds are issued through the original payment method used during purchase.
For additional information regarding our Return and Exchange Policy Cyprus, customers can contact VIP Supplements Omonoias or VIP Supplements Old Port directly for assistance. You may also visit our Contact Us page for further support.